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FAQ

WHERE ARE YOU LOCATED?

Our studio is located in Miami, FL.

WHERE DO YOU SOURCE YOUR LEATHER FROM?

Our ethical bison leather comes from a ranch in Colorado where the bison are raised free-range for their meat and hides. The ranch is a member of the National Bison Association who require members to subscribe to a strict code of ethics which ensures the humane and sustainable raising of the American Bison. These hides cost us a little more, but knowing these beautiful animals were ethically raised makes it worth it.

For more of our thoughts on the cattle industry read Ethical Leather: Is Leather a Byproduct of the Meat Industry?

DO YOU SELL WHOLESALE?

Yes! Send us an email for more information.

CAN I SEND YOU LEATHER TO HAVE SOMETHING MADE/DO YOU MAKE CUSTOM PIECES?

We have pretty strict specifications for the salvaged leather we use so we do not accept leather submissions.

Thanks to our supportive customers and stockists, we generally have a very full workload. Therefore, we do not generally have time to make custom designs. That being said, there might be a moment in time where we could make it work. It never hurts to shoot us an email and ask!

MY LEATHER ITEM HAS A SMALL IMPERFECTION OR ABRASION...

We exclusively use bison hides from a ranch in Colorado that raise their bison free-range according to strict ethical considerations. We make our products from the best cuts of these hides, however, because these animals are not factory farmed you may see signs of their free-roaming lifestyle. Small cuts, abrasions or even bug bites become small "imperfections" on the hides we receive. You most likely will not see any of these markings on your Heist item, but if you do happen to find a small spot, just know that it's all a part of this leather's story.

MY JEWELRY HAS DARKENED OVER TIME, WHAT DO I DO?

Like all untreated metals, our raw brass jewelry will naturally darken over time. To avoid dramatic oxidization, store your jewelry in a dry environment and always remove before showering, swimming or using sprays.

To restore to its natural luster, use a jewelry polishing cloth.

HOW DO I CLEAN MY LEATHER GOODS?

To clean leather, use a mild soap and water solution. To protect and nourish your leather goods, we offer an organic leather conditioner for purchase. Be sure to spot test any products in an inconspicuous place to ensure no discoloration occurs.

WHAT'S THE BEST WAY TO CONNECT WITH HEIST?

The easiest way to keep tabs on us is by following along on our Instagram account, @ILoveHeist. We post daily with everything from behind the scenes videos to our travel adventures.


Use #FeelingHeisty on photos of your Heist purchases for a chance to be featured on our feed!